KHILARI CAPITAL is an AMFI-registered Mutual Fund Distributor entity operating through its registered proprietor:
We are engaged exclusively in the distribution of regular plans of mutual fund schemes and other permissible third-party financial products as a distributor/referrer. We may receive commission directly from Asset Management Companies (AMCs) and product manufacturers. For complete transparency, details are published on our Commission Disclosure page.
In case the client/investor has any suggestions, feedback, concerns, or grievances regarding the services provided by Khilari Capital, the client may follow the procedure mentioned below.
1. Contact Khilari Capital
The client can contact Khilari Capital through our Contact Us page, in person, by telephone, by email, or in writing by post.
Address:
KHILARI CAPITAL
Near Bus Stand, Benachinamardi
Gokak, Belagavi, Karnataka, India - 591344
Phone: +91 9480206355
Email: mohank100@gmail.com
2. Lodging a Complaint with Khilari Capital
If a client is not satisfied with the services provided and would like to lodge a complaint, the client is requested to first contact and discuss the matter with the authorised representative of Khilari Capital.
The client may provide complete details of the concern or complaint so that the matter can be properly understood and reviewed. We will make our best efforts to resolve the complaint within 7 working days, or as early as possible depending upon the nature and complexity of the case or query.
3. Escalation of Complaint
If the client is still not satisfied with the response or the manner in which the complaint has been handled by the authorised representative, the client may escalate the matter to Mr. Mohan Khilari, Director of Khilari Capital.
The client may write an email with complete details of the complaint to: Email: mohank100@gmail.com
Upon receiving the complaint, we will review the matter and get in touch with the client at the earliest possible opportunity and make our best efforts to resolve the complaint.
4. Complaint to SEBI through SCORES
If the complaint is not resolved within a period of one month, the client may refer the complaint to the regulator, the Securities and Exchange Board of India (SEBI).
SEBI has established a centralized web-based complaints redressal system known as SCORES (SEBI Complaints Redress System) for investors to lodge and track their complaints.
SCORES Portal: https://scores.sebi.gov.in
5. Online Dispute Resolution (ODR) Portal
If the client is not satisfied with the response or wishes to pursue further resolution of the dispute, the client may also make use of the Online Dispute Resolution (ODR) Portal.
Your attention is drawn to the SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, relating to “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (ODR Portal) has been established to facilitate the resolution of disputes arising in the Indian Securities Market through appropriate online dispute resolution mechanisms, including conciliation and online arbitration, as applicable.
The ODR Portal can be accessed through the following link:
ODR Portal: https://smartodr.in
6. Contacting SEBI Directly
Alternatively, the client may write to SEBI at the following address:
Securities and Exchange Board of India (SEBI)
Office of Investor Assistance and Education
SEBI Bhavan
Plot No. C4-A, G Block
Bandra Kurla Complex
Bandra (East), Mumbai - 400 051
Telephone: +91-22-2644 9000 / 4045 9000
Fax: +91-22-2644 9016-20 / 4045 9016-20
Our Commitment to Investors
At Khilari Capital, we value our clients and are committed to addressing investor concerns in a fair, transparent, and timely manner. Clients are encouraged to contact us first so that we have an opportunity to understand the concern and make our best efforts to resolve the matter at the earliest.
We request clients to provide complete and accurate details while submitting any complaint or grievance, as this will help us review the matter efficiently and provide an appropriate response.
